Service Agreement

Complete Visa Assistance / Complete Visa Assistance PLUS

This Agreement is entered into between:

• VisaServices.org Inc (trading as Visas.pt), a Delaware corporation ("Company")
• The purchasing client ("Client")

By signing this Agreement and purchasing a package, the Client agrees to all terms below.

1. Scope of Services

The Company provides structured visa and relocation support for Portugal.

1.1 Complete Visa Assistance

Includes:

• Identification of the most suitable visa based on Client profile
• NIF (Portuguese tax number) assistance
• Portuguese bank account setup assistance
• Full document checking and preparation guidance
• Step-by-step application support
• Visa appointment guidance (VFS / Consulate)
• Unlimited email support during the process
• Video consultations with in-house Portuguese immigration lawyers based in Portugal
• Ongoing support responding to any requests for additional documents or clarification from VFS Global, consulates, or AIMA, including clear guidance on how to prepare and submit the required information

These services are designed to reduce errors and improve application quality.

1.2 Complete Visa Assistance PLUS

Includes everything in Complete Visa Assistance, plus:

• Property finder support (up to 10 options)
• Rental or purchase guidance aligned with visa requirements
• Tax consultation with a Portuguese tax expert
• AIMA appointment filing and scheduling
• Attendance support for AIMA interview (where applicable)
• Extended support through post-visa stages
• Full support throughout the residency stage, including handling and responding to any requests for additional documents or clarification from AIMA, with clear guidance on preparation and submission
• Priority handling of AIMA follow-up requests to help reduce delays

1.3 Legal Team Structure

• All legal support is provided by in-house Portuguese lawyers
• Lawyers are based in Portugal
• Legal work is not outsourced to third-party firms

This ensures consistency and direct coordination throughout the process.

1.4 NIF and Bank Account Disclaimer

• NIF (Numero de Identificacao Fiscal) issuance is subject to approval by the Portuguese tax authority
• Portuguese bank account opening is subject to approval by the selected financial institution

The Company provides guidance, preparation, and coordination only.

The Company does not:

• Guarantee approval of a NIF application
• Guarantee approval of a bank account application
• Control decisions made by tax authorities or financial institutions

The Client acknowledges that:

• Additional documentation may be requested by authorities or banks
• Processing times and outcomes are outside the Company's control

1.5 Included Services and Client-Provided Items

The services listed in this Agreement are provided as part of a bundled package.

The Client acknowledges that:

• Some services included in the package (such as NIF issuance, bank account setup, or property sourcing) may already be completed or independently arranged by the Client
• The Company may adjust the scope of support accordingly where appropriate

However:

• Package pricing is fixed and based on the bundled service offering
• No automatic reductions, substitutions, or refunds will be provided for services that are not required, not used, or already completed by the Client
• The value of the package is based on the overall service structure, guidance, and support provided

At the Company's sole discretion:

• The Company may offer vouchers, credits, or custom invoice adjustments to reflect specific circumstances
• Any such adjustments are not guaranteed and are determined on a case-by-case basis

1.6 Ongoing Application Support

The Company will continue to support the Client in responding to any requests for additional documents, clarification, or follow-up actions from consulates, visa processing centres (including VFS Global), or AIMA throughout the application process.

This includes:

• Guidance on what is being requested
• Review of documents before submission
• Instructions on how and where to submit responses

Support continues until the relevant application stage has been completed, subject to the scope of the selected package.

2. Nature of Service

• The Company provides guidance, coordination, and access to professionals
• The Company does not act as a government authority
• The Company does not control visa decisions

The Client acknowledges this is a professional support service, not a guaranteed outcome.

3. Payment Terms and Scope

If the Client prefers staged or pay-as-you-go services:

• The Client should select the "Do It Yourself" option instead
• Individual services are priced separately under that model

All payments are final, subject only to Section 6 (Refund Policy).

3.1 Commencement of Services

The Company's obligations under this Agreement will not commence until full payment has been received and cleared.

The Client acknowledges that:

• Signing this Agreement does not initiate services
• No work, advice, or support will be provided until payment is received in full
• Any timelines or estimated processing periods begin only after payment has been confirmed

The Company reserves the right to delay or decline the commencement of services until payment has been completed.

3.2 Scope Based on Selected Package

The Client acknowledges that the services provided under this Agreement are strictly limited to the package selected and paid for at the time of purchase.

The Client will receive:

• The services included within the selected package, either Complete Visa Assistance or Complete Visa Assistance PLUS
• No additional services beyond the scope of the selected package unless agreed separately in writing

If the Client requires services outside the selected package:

• These may be offered separately at additional cost
• The Company is not obligated to provide services beyond the selected package

The Client is responsible for selecting the appropriate package based on their needs.

For the avoidance of doubt, this Agreement does not define the number of applicants. The number of individuals covered is strictly limited to those included in the corresponding paid invoice. Each applicant requires a separate service fee unless expressly stated otherwise in writing.

4. Client Responsibilities

The Client must:

• Provide accurate and complete information
• Submit all required documents on time
• Follow the Company's guidance
• Attend required appointments (VFS, Consulate, AIMA)
• Respond promptly to communication

Failure to do so may:

• Delay the process
• Reduce chances of approval
• Void refund eligibility
• Void eligibility for reapplication support (Section 7)

5. No Guarantee of Outcome

• Visa approval is decided solely by Portuguese authorities
• The Company does not guarantee approval

This includes, but is not limited to:

• Visa approvals
• NIF issuance
• Bank account opening

The Client accepts full responsibility for the final outcome.

6. Refund Policy (Stage-Based - Model B)

Refunds are based strictly on work completed.

6.1 Full Refund

• Available only if cancellation occurs before any work begins

6.2 Partial Refunds

• 75% refund after onboarding but before document review
• 50% refund after document review and initial guidance
• 25% refund after substantial application preparation and support

6.3 No Refund

No refund applies if:

• Application has been submitted
• Visa appointment has been scheduled or attended
• AIMA process has been initiated (PLUS package)
• The Client becomes unresponsive
• The Client fails to follow advice
• A visa is refused for any reason
• Work has been substantially completed

6.4 Third-Party Costs

The following are always non-refundable:

• Government fees
• Consulate or VFS fees
• Legal or third-party service costs for document certification, apostille/legalisation, translations, or similar external services

7. Reapplication Support (Conditional)

7.1 Eligibility

The Client qualifies only if:

• All Company guidance was followed
• All required documents were submitted correctly and on time
• All required appointments were attended
• The refusal was not caused by missing, incorrect, or misleading information

7.2 What Is Included

• Reassessment of the Client's situation
• Identification of a stronger or alternative visa pathway
• New application strategy
• Document review for the new application
• Step-by-step guidance for resubmission

7.3 What Is Not Included

• Government or consulate fees
• Third-party or legal costs
• Services outside the original package scope
• Multiple or unlimited reapplications

7.4 Limitations

• Support is limited to one additional application only
• The Company will proceed only if a viable alternative visa pathway exists
• The Company reserves the right to decline reapplication support if no suitable option is available

8. Service Delivery

• Services are delivered remotely via email, video calls, and digital tools
• Lawyer consultations are scheduled based on availability
• Timelines are estimates only and depend on external authorities

9. Limitation of Liability

• The Company is not liable for visa refusals or delays
• The Company is not responsible for decisions made by authorities
• The Company is not liable for incorrect or incomplete Client information

Maximum liability is limited to the total fee paid.

10. Termination

The Company may terminate services if:

• False or misleading information is provided
• The Client fails to engage in the process
• The Client does not follow critical instructions

No refund applies in these cases.

10.1 Conduct and Behaviour

The Company reserves the right to suspend or terminate services immediately if the Client engages in behaviour that is abusive, aggressive, threatening, or otherwise inappropriate toward the Company's staff, partners, or representatives.

This includes, but is not limited to:

• Harassment or repeated hostile communication
• Offensive, discriminatory, or abusive language
• Threats, intimidation, or unreasonable conduct

The Company reserves the right to determine, at its sole discretion, whether such behaviour has occurred.

In such cases:

• The Company may terminate services without further obligation
• No refund will be provided

11. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of Delaware, United States.

Any dispute arising out of or in connection with this Agreement shall be resolved exclusively in the courts of the State of Delaware.

The Client agrees to submit to the jurisdiction of these courts.

12. Acceptance

By signing this Agreement and purchasing a package, the Client confirms:

• They understand what is included
• They accept upfront payment terms
• They understand signing this Agreement does not initiate services until full payment is received
• They understand services are limited to the package selected and paid for
• They understand bundled pricing includes a discount
• They understand refunds are limited and stage-based
• They understand reapplication support is conditional and limited
• They accept that approvals (visa, NIF, bank) are not guaranteed

13. Signatures

By signing below, the parties confirm that they have read, understood, and agreed to the terms of this Agreement.

Last updated: April 2026